{"id":30145,"date":"2023-01-13T08:36:00","date_gmt":"2023-01-13T01:36:00","guid":{"rendered":"https:\/\/ipsr.mahidol.ac.th\/the-committee-listens-to-opinions\/"},"modified":"2023-08-03T15:39:05","modified_gmt":"2023-08-03T08:39:05","slug":"complaint","status":"publish","type":"page","link":"https:\/\/ipsr.mahidol.ac.th\/en\/complaint\/","title":{"rendered":"Complaint Review Committee"},"content":{"rendered":"<style id=\"kb-rowlayout_807b6a-67\">#kt-layout-id_807b6a-67 > .kt-row-column-wrap{padding-top:0px;padding-bottom:0px;}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignfull\"><div id=\"kt-layout-id_807b6a-67\" class=\"kt-row-layout-inner kt-layout-id_807b6a-67\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\">\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_fef005-2d\"><div class=\"kt-inside-inner-col\"><style id=\"kb-rowlayout_27cb63-d5\">#kt-layout-id_27cb63-d5{background-color:#dce2e7;}#kt-layout-id_27cb63-d5 > .kt-row-column-wrap{padding-left:50px;}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_27cb63-d5\" class=\"kt-row-layout-inner kt-row-has-bg kt-layout-id_27cb63-d5\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-left-golden kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\">\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_27c70f-26\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"kt-adv-heading_120ae3-c8 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_120ae3-c8\"><strong><strong>Duties and Responsibilities:<\/strong><\/strong><\/h2>\n\n\n\n<ol type=\"1\"><li>The committee is responsible for establishing a system to receive and appropriately address opinions, suggestions, and complaints from personnel within the institution.<\/li><li>The committee is responsible for moderating opinions and suggestions, including fair and accurate complaints.<\/li><li>The committee is responsible for providing progress updates on the resolution of proposed problems to the complainant.<\/li><li>The committee is responsible for reporting their operation to the institute&#8217;s executives for acknowledgment.<\/li><\/ol>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_ad564a-53\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"1024\" height=\"684\" src=\"https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/01\/team-work-1024x684.jpg\" alt=\"\" class=\"wp-image-30125\" srcset=\"https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/01\/team-work-1024x684.jpg 1024w, https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/01\/team-work-300x200.jpg 300w, https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/01\/team-work-768x513.jpg 768w, https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/01\/team-work-1536x1025.jpg 1536w, https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/01\/team-work.jpg 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style id=\"kb-rowlayout_8f13fb-e0\">#kt-layout-id_8f13fb-e0{background-image:url('https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2022\/01\/ipsr-building-1.png');background-size:cover;background-position:77% 41%;background-attachment:scroll;background-repeat:no-repeat;}#kt-layout-id_8f13fb-e0 > .kt-row-layout-overlay{opacity:0.82;background-color:#091229;}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignfull\"><div id=\"kt-layout-id_8f13fb-e0\" class=\"kt-row-layout-inner kt-row-has-bg kt-layout-id_8f13fb-e0\"><div class=\"kt-row-layout-overlay kt-row-overlay-normal\"><\/div><div class=\"kt-row-column-wrap kt-has-2-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-right-golden kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\">\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_ff6b02-82\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"1024\" height=\"684\" src=\"https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/01\/Ethics-1024x684.png\" alt=\"\" class=\"wp-image-30136\" srcset=\"https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/01\/Ethics-1024x684.png 1024w, https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/01\/Ethics-300x200.png 300w, https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/01\/Ethics-768x513.png 768w, https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/01\/Ethics-1536x1025.png 1536w, https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/01\/Ethics.png 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style id=\"kb-column_c576d6-a5\">.kadence-column_c576d6-a5 > .kt-inside-inner-col{padding-left:25px;}<\/style>\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_c576d6-a5\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"has-white-color has-text-color\"><strong>Ethics:<\/strong><\/h2>\n\n\n\n<ol type=\"1\" class=\"has-very-light-gray-color has-text-color\"><li>The committee is obligated to keep all matters of opinions and complaints confidential within the committee and should not disclose them to other people.<\/li><li>The committee must provide necessary information to the person submitting the hearing and complaint, such as the progress of the complaint and problem-solving.<\/li><li>The committee must not express personal opinions to complainants.<\/li><li>Information about the decision of public hearings and complaints must be made as a resolution of the Board of Directors and informed at the meeting or make a written notification to the complainant or complaint directly.<\/li><\/ol>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_d460dc-ed\" class=\"kt-row-layout-inner kt-layout-id_d460dc-ed\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\">\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_139a32-c4\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"kt-adv-heading_054779-57 wp-block-kadence-advancedheading has-kb-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading_054779-57\"><strong>Operation:<\/strong><\/h2>\n\n\n\n<p>When the committee receives comments or complaints, the following procedures will be followed for handling them.<\/p>\n\n\n\n<figure class=\"gb-block-image gb-block-image-79a77ca0\"><img loading=\"lazy\" width=\"810\" height=\"1024\" class=\"gb-image gb-image-79a77ca0\" src=\"https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/08\/complaint-flowchar02-810x1024.png\" alt=\"\" title=\"complaint-flowchar02\" srcset=\"https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/08\/complaint-flowchar02-810x1024.png 810w, https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/08\/complaint-flowchar02-237x300.png 237w, https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/08\/complaint-flowchar02-768x970.png 768w, https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/08\/complaint-flowchar02-1216x1536.png 1216w, https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/08\/complaint-flowchar02-1621x2048.png 1621w, https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/08\/complaint-flowchar02.png 1685w\" sizes=\"(max-width: 810px) 100vw, 810px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-6c24ab55-edc6-4981-9029-f0adbbcd2cd0\" href=\"https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/08\/complaint-flowchar02.png\" target=\"_blank\" rel=\"noreferrer noopener\">Flowchart<\/a><a href=\"https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/08\/complaint-flowchar02.png\" class=\"wp-block-file__button\" download aria-describedby=\"wp-block-file--media-6c24ab55-edc6-4981-9029-f0adbbcd2cd0\">Download<\/a><\/div>\n\n\n\n<p>\u2022 The original documentation of all opinions and complaints will be returned to the complainant, and a copy will be kept as evidence. The documentation will be put in a sealed document envelope, signed by the chairman of the hearing and complaint committee, paired with one director, and kept in a file cabinet in the office of the secretary.<\/p>\n\n\n\n<p>\u2022 In the case of suggestions to the management team or individual executives, the committee will send the matter directly to the management team or individual.<\/p>\n\n\n\n<p>\u2022 Once completed, the committee will summarize the opinions and complaints to the Institute Committee.<\/p>\n\n\n<style id=\"kb-spacer_844e70-4f\">.wp-block-kadence-spacer.kt-block-spacer-_844e70-4f .kt-divider{width:80%;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_844e70-4f\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style id=\"kb-rowlayout_0464be-27\">@media all and (min-width: 768px){#kt-layout-id_0464be-27 > .kt-row-column-wrap > .inner-column-1{flex:0 1 15%;-webkit-flex:0 1 15%;}#kt-layout-id_0464be-27 > .kt-row-column-wrap > .inner-column-2{flex:0 1 70%;-webkit-flex:0 1 70%;}#kt-layout-id_0464be-27 > .kt-row-column-wrap > .inner-column-3{flex:0 1 15%;-webkit-flex:0 1 15%;}}#kt-layout-id_0464be-27 > .kt-row-layout-overlay{opacity:0.10;background-color:#bbd7e9;}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignfull\"><div id=\"kt-layout-id_0464be-27\" class=\"kt-row-layout-inner kt-row-has-bg kt-layout-id_0464be-27\"><div class=\"kt-row-layout-overlay kt-row-overlay-normal\"><\/div><div class=\"kt-row-column-wrap kt-has-3-columns kt-gutter-narrow kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row  kt-custom-first-width-15  kt-custom-second-width-70  kt-custom-third-width-15\"><style id=\"kb-column_08cfe2-c7\">.kadence-column_08cfe2-c7{text-align:left;}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_08cfe2-c7\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_09bffd-5e\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"kt-adv-heading_7673da-1f wp-block-kadence-advancedheading has-kb-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading_7673da-1f\"><strong>Board:<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><tbody><tr><td>Assistant Professor Dr. Pojjana Hunchangsith<\/td><td>Chairman<\/td><\/tr><tr><td>Associate Professor Dr. Kanchana Tangchonlatip<\/td><td>Committee<\/td><\/tr><tr><td>Ms. Kamolchanok Khamsuwan<\/td><td>Committee<\/td><\/tr><tr><td>Ms. Piyapat Piamsawas<\/td><td>Committee<\/td><\/tr><tr><td>Ms. Auemduen Kaewsawang<\/td><td>Committee and Secretary<\/td><\/tr><tr><td><\/td><td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-file\"><object class=\"wp-block-file__embed\" data=\"https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/08\/complaint-committee-2023_05_31.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"\u0e1d\u0e31\u0e07 PDF\"><\/object><a href=\"https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2023\/08\/complaint-committee-2023_05_31.pdf\" class=\"wp-block-file__button\" download aria-describedby=\"wp-block-file--media-6f733577-1bf6-493e-be1d-3e2af1c5d6d2\">Download<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-column inner-column-3 kadence-column_7cfced-0b\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:100%\"><style id=\"kb-rowlayout_95b550-3a\">#kt-layout-id_95b550-3a{background-image:url('https:\/\/ipsr.mahidol.ac.th\/wp-content\/uploads\/2022\/01\/ipsr-sign-1.png');background-size:cover;background-position:40% 97%;background-attachment:scroll;background-repeat:no-repeat;}#kt-layout-id_95b550-3a > .kt-row-layout-overlay{opacity:0.69;background-color:#040b1b;}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignfull\"><div id=\"kt-layout-id_95b550-3a\" class=\"kt-row-layout-inner kt-row-has-bg kt-layout-id_95b550-3a\"><div class=\"kt-row-layout-overlay kt-row-overlay-normal\"><\/div><div class=\"kt-row-column-wrap kt-has-3-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-center-exwide kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\">\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_90c84a-f7\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_94479c-2d\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"kt-adv-heading_ee0865-e7 wp-block-kadence-advancedheading has-very-light-gray-color has-text-color\" data-kb-block=\"kb-adv-heading_ee0865-e7\"><strong>Complaint Channel:<\/strong><\/h2>\n\n\n\n<p class=\"has-very-light-gray-color has-text-color\">Please fill out the form for submitting comments, suggestions, and complaints here.<\/p>\n\n\n<style id=\"kb-advancedbtn_addff3-f3\">.kt-btns_addff3-f3 .kt-btn-wrap-0{margin-right:5px;}.rtl .kt-btns_addff3-f3 .kt-btn-wrap-0{margin-left:5px;margin-right:0px;}.wp-block-kadence-advancedbtn.kt-btns_addff3-f3 .kt-btn-wrap-0 .kt-button{color:#ffffff;font-size:25px;background:#0693e3;border-color:rgba(85, 85, 85, 0);}.wp-block-kadence-advancedbtn.kt-btns_addff3-f3 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns_addff3-f3 .kt-btn-wrap-0 .kt-button:focus{color:#313131;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns_addff3-f3 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns_addff3-f3 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns_addff3-f3 .kt-btn-wrap-0 .kt-button:focus{background:#ffad34;}.wp-block-kadence-advancedbtn.kt-btns_addff3-f3 .kt-btn-wrap-0 .kt-button .kt-btn-svg-icon{transition:all .3s ease-in-out;-webkit-transition:all .3s ease-in-out;-moz-transition:all .3s ease-in-out;}.wp-block-kadence-advancedbtn.kt-btns_addff3-f3 .kt-btn-wrap-0 .kt-button:hover .kt-btn-svg-icon{color:#313131;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kt-btn-align-center kt-btn-tablet-align-inherit kt-btn-mobile-align-inherit kt-btns-wrap kt-btns_addff3-f3\"><div class=\"kt-btn-wrap kt-btn-wrap-0\"><a class=\"kt-button button kt-btn-0-action kt-btn-size-standard kt-btn-style-basic kt-btn-svg-show-always kt-btn-has-text-true kt-btn-has-svg-true\" href=\"https:\/\/forms.gle\/z36dswrRE8QeEYp6A\" target=\"_blank\" rel=\"noreferrer noopener\" style=\"border-radius:32px;border-width:0px\"><div style=\"display:inline-flex;justify-content:center;align-items:center\" class=\"kt-btn-svg-icon kt-btn-svg-icon-fas_hand-pointer kt-btn-side-left\"><svg style=\"display:inline-block;vertical-align:middle\" viewbox=\"0 0 448 512\" height=\"1em\" width=\"1em\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448 240v96c0 3.084-.356 6.159-1.063 9.162l-32 136C410.686 499.23 394.562 512 376 512H168a40.004 40.004 0 0 1-32.35-16.473l-127.997-176c-12.993-17.866-9.043-42.883 8.822-55.876 17.867-12.994 42.884-9.043 55.877 8.823L104 315.992V40c0-22.091 17.908-40 40-40s40 17.909 40 40v200h8v-40c0-22.091 17.908-40 40-40s40 17.909 40 40v40h8v-24c0-22.091 17.908-40 40-40s40 17.909 40 40v24h8c0-22.091 17.908-40 40-40s40 17.909 40 40zm-256 80h-8v96h8v-96zm88 0h-8v96h8v-96zm88 0h-8v96h8v-96z\"><\/path><\/svg><\/div><span class=\"kt-btn-inner-text\"><a href=\"https:\/\/goo.gl\/forms\/YV47g6T5oqshOyuH3\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Complaint form<\/strong><\/a><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-column inner-column-3 kadence-column_600ad4-88\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Duties and Responsibilities: The committee is responsible for establishing a system to receive and appropriately address opinions, suggestions, and complaints from personnel within the institution. The committee is responsible for moderating opinions and suggestions, including fair and accurate complaints. The committee is responsible for providing progress updates on the resolution of proposed problems to the [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.10 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaint Review Committee - \u0e2a\u0e16\u0e32\u0e1a\u0e31\u0e19\u0e27\u0e34\u0e08\u0e31\u0e22\u0e1b\u0e23\u0e30\u0e0a\u0e32\u0e01\u0e23\u0e41\u0e25\u0e30\u0e2a\u0e31\u0e07\u0e04\u0e21 \u0e21\u0e2b\u0e32\u0e27\u0e34\u0e17\u0e22\u0e32\u0e25\u0e31\u0e22\u0e21\u0e2b\u0e34\u0e14\u0e25<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ipsr.mahidol.ac.th\/en\/complaint\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint Review Committee - \u0e2a\u0e16\u0e32\u0e1a\u0e31\u0e19\u0e27\u0e34\u0e08\u0e31\u0e22\u0e1b\u0e23\u0e30\u0e0a\u0e32\u0e01\u0e23\u0e41\u0e25\u0e30\u0e2a\u0e31\u0e07\u0e04\u0e21 \u0e21\u0e2b\u0e32\u0e27\u0e34\u0e17\u0e22\u0e32\u0e25\u0e31\u0e22\u0e21\u0e2b\u0e34\u0e14\u0e25\" \/>\n<meta property=\"og:description\" content=\"Duties and Responsibilities: The committee is responsible for establishing a system to receive and appropriately address opinions, suggestions, and complaints from personnel within the institution. 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